Here we see an example of the percentage of time that is
spent in each area by each department.
The C-Suite/Board are the driving force behind Direction and
supported by the Exec Management.
Operations tends to be split between business departments
and business support departments like IT (Operations) Finance and HR.
Transformation consists mainly of IT (projects), Building
Services and Executive Management and driven by C-Suite/Board, with all other
departments playing minor roles.
Support is an eclectic mix but is dominated by IT (Support),
Building Services, Customer Support, Exec Management, Finance and HR..
It should be noted that the C-Suite/Board and Exec
Management are (should be) involved more in Transformation and Support areas as
well as Operations.
For the Transformation domain, if we take Building Services
out of the mix (because they tend to not be involved in many transformation
efforts) and we take Exec Management out of the mix (because they are not
engaged as they should be - which is what we are trying to highlight) we are
left with the largest piece being IT (Projects) which explains why in most
Enterprises the IT department has become synonymous with the Transformation
Enterprise Transformation is far too strategically important
to be left in the hands of the IT department.
Who is Accountable for
Transformation in your Enterprise?