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BOOK - Enterprise Transformation - A Pragmatic Approach Using POET


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We all make decisions. Constantly. Every single day of our lives.

We all like to make decisions. Important people make decisions. We like to feel important. We like to make decisions. It’s almost like a drug. He who decides has power. He who decides is important. But with great power comes great responsibility. And the responsibility that comes with making decisions is the responsibility to accept when you discover they are “wrong”, and change them when necessary. Unfortunately, changing decisions is generally much harder than making them.

This is a big problem. This is a very very very big cultural problem. People, in general, do not like changing decisions. In fact they loathe it. Despise it. Would do almost anything to avoid it. Changing a decision means you were wrong. Changing a decision means you made a mistake. For these reasons (amongst others) changing a decision tends to be seen as a really really bad thing. Changing a decision can be seen as a “climb down” or a “U-turn”. Oh - how the press (and the opposition) love it when someone in government changes a decision. They are vilified, pilloried, criticised and hounded. Which is really really strange because a bad decision that was changed is definitely better than a bad decision that was not. Of course, people want right decisions, but all decisions are made on the basis of understanding the context the decision was based on and the implications that were known to exist at the time.

So, let’s understand what’s going on, because then, we will perhaps be in a better position to change things for the better.

People make decisions, and are driven in part by their own personal culture.

Those decisions are made about things, objects.

Those decisions are made, based on understanding the context related to those things.

And based on understanding the implications the decision will have for the object, and indeed for the person making the decision.

However, other people (driven by their own personal culture) can discover information that the person who made the decision was not aware of.

This information could expose errors or differences in the context on which the decision was made, or it could expose errors with or changes to the implications on which the decision was made.

In turn this could require a change to the decision made.

This thought process is not what normally happens in Enterprises though. What normally happens is more confrontational. People tend to talk more in terms of decisions being wrong or flawed. But if we take away the instances where someone is literally incompetent, we can say that there are no bad decisions, only unknown or misunderstood context or unknown or misunderstood implications.

We have to be careful however, not to forget that a decision not only has implications for the object the decision is being taken about, but also implications for the person taking the decision. Depending on their Personal Culture (which includes how the Enterprise motivates them in terms of money, job security and career progression). If the Enterprise rewards people with bonuses for plundering the future for short term gain today, then you can hardly blame the person,.

It is therefore critical to instil a culture that actively encourages this thought process to happen, rather than one that actively discourages it. Rather than discouraging and denigrating people who expose new context or implications (that may cause decisions to be changed) and trying to hide them, people should be encouraged and applauded for exposing new context or implications.

There are no bad people. There are no bad managers. There are no bad decisions. People make decisions based on the context and an understanding of the implications of those decisions, influenced by the culture they operate within. All decisions are made within a context, and within that context all decisions are 100% correct and valid. If they were not, the person concerned would be deemed incompetent (which is another discussion). Other people may not agree with a decision, but that is usually because they are looking at the decision through the prism of their own context and their understanding of the implications. And so disagreements about decisions are not actually disagreements about the decision itself, they are actually disagreements about the context they were made within, in addition to the Personal Culture of the person that made them, and/or the implications that are known.

When people object to a decision, sometimes it is not the decision they are objecting to, but the one or more implications of that decision. Worse than that, the person objecting can think that the decision was made specifically to create the implications they do not like.

So the way to change a decision is not to talk about the decision per se, but to change the context the decision was made within, or change the implications that were known about, or to change the culture that prevailed. But that will only work if the culture allows the context to be changed or the implications to be changed, or the culture to be changed.

In fact, it could be said that Accountability is being able to say “I made this decision because…”

“I made this decision because this was the context that was known to exist at the time the decision was made, and these are the implications that were known at the time the decision was made, and this is the culture that existed at the time.

“An error doesn't become a mistake until you refuse to correct it.”

- Orlando Aloysius Battista


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Questions to ponder...

Are decision makers allowed to change decisions?

Are decision makers allowed to perform U-turns?

How do people react when decision makers change their decisions or perform U turns?

Are decision makers open to listening to people who expose new context or implications?

What happens to people who do expose new context or implications?

Does your Enterprise want to increase the quality of, and reduce the costs of, Transformation?

Does your Enterprises culture allow its culture to be changed?

If not, what in the current culture is preventing it?

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