Do people in your Enterprise do what they are told to do, rather than or what they should do?
Can you think of examples where this has happened in the past?
Who were they? What was the impact? Why do you think they acted in this way?
What needs to change to reduce the likelihood of it happening in the future?
Who needs to drive that change?
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Humans are trained to take direction from authority figures
from very early in life. An infamous experiment conducted in 1961 by Yale
University psychologist Stanley Milgram, measured this willingness to obey
authority figures by instructing people to perform acts that conflicted with
their morals. Participants were told to play the role of “teacher” and
administer electric shocks to “the learner,” who was supposedly in a different
room, every time they answered a question incorrectly. In reality, no one was
actually being shocked. Instead, Milgram played recordings to make it sound
like the learner was in a great deal of pain and wanted to end the experiment.
Despite these protests, many participants continued the experiment when the
authority figure urged them to, increasing the voltage after each wrong answer
until some eventually administered what would be lethal electric shocks.