The Complete Pragmatic Family of Frameworks

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Here we show an expanded view of the IT part of the (technology) Environment, to allow us to map COBIT® ITIL® and IT4IT® in more detail.



COBIT is an IT Governance & Management Framework, and covers four main domains:

¨      Evaluate Direct, Monitor (EDM) and Align, Plan Organise (APO) map to the Management domain of the Roadmapping level of POET.

¨      Build, Acquire, Implement (BAI) maps to the Management domain of the Roadmapping Initiating, Elaborating, Constructing and Transitioning levels of POET.

¨      Monitor, Evaluate, Assess (MEA) maps to the Governance domain/interface between the Roadmapping Initiating, Elaborating, Constructing Transitioning and Using levels of POET.

¨      Deliver Service & Support (DSO) maps to the Using domain of the Operation/Support domains of DOTS.


ITIL is a Service Management Framework. In its original form, it only covered the Service Operation or Management area, but over recent years has grown up the transformation stack although its domain is still only really IT Services.

¨      Service Strategy maps to the Roadmapping phase.

¨      Service Design maps to the Initiating and Elaborating phases.

¨      Service Transition maps to the Constructing and Transitioning phases.

¨      Service Operations maps to the Operation domain.



IT4IT is a reference model for the IT used by the IT department of an Enterprise. Its width is narrow because it shows that it does not cover the IT for the entire Enterprise, but only the IT used for the IT department of the Enterprise. It does, however, extend up into the Roadmapping and Strategy phases, and down into the support area also.

¨      Strategy to Portfolio maps to the Strategising and Roadmapping phases.

¨      Requirement to Deploy maps to the Initiating, Elaborating and Constructing phases.

¨      Request to Fulfil maps to the Operation domain.

¨      Detect to Correct maps to the Support domain.



DevOps is a software development framework. It is a mindset, a culture, and a set of technical practices that combines software development (Dev) and information technology operations (Ops) to shorten the systems development life cycle while delivering features, fixes, and updates frequently .in close alignment with business objectives. Key aspects of DevOps are:

¨      Coding – Code development and review, source code management tools, code merging

¨      Building – Continuous integration tools, build status

¨      Testing – Continuous testing tools that provide feedback on business risks

¨      Packaging – Artefact repository, application pre-deployment staging

¨      Releasing – Change management, release approvals, release automation

¨      Configuring – Infrastructure configuration and management, infrastructure as code tools

¨      Monitoring – Applications performance monitoring, end-user experience



Questions to ponder...

Do you agree with this mapping? If not what would you change?

Which Frameworks do you use?

Which overall framework for Transformation do you use to map other to?

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