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This view shows how the various roles of Transformation map to the different phases of Transformation. The roles shown here may differ from the names used in your Enterprise. These are not hard and fast divisions of labour but will allow us to illustrate how the simple patterns tabled here, when repeated at each level, allow the whole to work together coherently.

RACI is used here as a method of representing who is:

¨      Responsible – The people who actually do the work required.

¨      Accountable – The people who make sure the work is carried out correctly,

¨      Consulted – The people who are consulted and can contribute while the work is being performed.

¨      Informed. – The people who are informed about the work being performed as it progresses.

This does not mean that one person cannot work at more than one level. If a person does work at more than one level, that person is performing two roles, but can only wear one hat at a time.

There are three patterns here that make the whole cohesive, and each pattern guides what the A, C and I roles should be, based on the R role. As we shall see, these patterns allow use to make sure we have the right roles, doing the right things, at the right time.

First, we choose which roles are primarily Responsible for the work in each phase, and show them on the diagram in green. We now wish to add to the diagram the roles that will be Accountable and when. To do this, we use:

¨      The A Pattern - If a role is Responsible for one phase, that role should be Accountable for the phase below.

And so we show them on the diagram in Red.

Next, we need to decide which roles will be Consulted and when. To do this, we use:

¨      The C Pattern - If a role is Responsible for one phase, that role should be Consulted about the work happening, 1 phase above and 1 phase below.

And so we show them on the diagram in Blue. Note that Red Accountable roles are now a mixture of Accountable and Consulted (which makes perfect sense).

You will also see that we have added extra Blue Consulted roles to the User (customer), as the Users/Customer role is a special roles that needs to be consulted at all stages.

Finally, we need to decide which roles will be Informed and when. To do this we use:

¨      The I Pattern - If a role is Responsible for one phase, that role should be Informed about the work happening 2 phases above and 2 phases below.

And so we show them on the diagram in Grey.

Towards the bottom of the diagram you will see we have added some more Grey Informed roles, as the Enterprise Architect and Solution Architect roles are special roles, that need to be kept aware of the completion and rollout of projects.

 

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Questions to ponder...

Does your Enterprise have a pattern for Accountability and Responsibility, that enables the whole of the Transformation cascade to work together coherently?

Does your Enterprise have a pattern for Consulting and Informing people, that enables the whole of the Transformation cascade to work together coherently?

What would the diagram look like if you overlaid the people and roles that your Enterprise defines along with their RACI mappings?













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