This view shows how the various roles of Transformation map
to the different phases of Transformation. The roles shown here may differ from
the names used in your Enterprise. These are not hard and fast divisions of
labour but will allow us to illustrate how the simple patterns tabled here,
when repeated at each level, allow the whole to work together coherently.
RACI is used here as a method of representing who is:
Responsible – The people who
actually do the work required.
Accountable – The people who
make sure the work is carried out correctly,
Consulted – The people who are
consulted and can contribute while the work is being performed.
Informed. – The people who are
informed about the work being performed as it progresses.
This does not mean that one person cannot work at more than
one level. If a person does work at more than one level, that person is performing
two roles, but can only wear one hat at a time.
There are three patterns here that make the whole cohesive,
and each pattern guides what the A, C and I roles should be, based on the R
role. As we shall see, these patterns allow use to make sure we have the right
roles, doing the right things, at the right time.
First, we choose which roles are primarily Responsible for
the work in each phase, and show them on the diagram in green. We now wish to
add to the diagram the roles that will be Accountable and when. To do this, we
¨ The A Pattern - If
a role is Responsible for one phase, that role should be Accountable for the phase
And so we show them on the diagram in Red.
Next, we need to decide which roles will be Consulted and
when. To do this, we use:
¨ The C Pattern - If
a role is Responsible for one phase, that role should be Consulted about the
work happening, 1 phase above and 1 phase below.
And so we show them on the diagram in Blue. Note that Red Accountable
roles are now a mixture of Accountable and Consulted (which makes perfect
You will also see that we have added extra Blue Consulted
roles to the User (customer), as the Users/Customer role is a special roles
that needs to be consulted at all stages.
Finally, we need to decide which roles will be Informed and
when. To do this we use:
Pattern - If a role is Responsible for one phase, that role should be
Informed about the work happening 2 phases above and 2 phases below.
And so we show them on the diagram in Grey.
Towards the bottom of the diagram you will see we have added
some more Grey Informed roles, as the Enterprise Architect and Solution
Architect roles are special roles, that need to be kept aware of the completion
and rollout of projects.